Workflow: Removing People from the Bounce & Spam Lists


This article and video provides step-by-step instruction for how to remove people from the Bounce List or the Spam List in Axiom.

  1. From the Communications homepage, click on the Bounce/Spam List Statuses query in the Emails section in the lower-right section of the screen.
  2. Apply criteria in the query design to filter down to who you are looking for, then run the query.
  3. In either the Bounce List Status or Spam List Status columns, double-click on where it says “On List (Not Recieving Emails)”. Change this to “Remove From List” and click the  button.

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