Workflow: Resetting Failed Enrollment Deposit Payments

Overview

On occasion, payments received through circumstances such as Online Re-Enrollment or Online Enrollment can fail for one reason or another. In these situations, these transactions should be reset so individuals are able to submit payments again. Below is a step-by-step guide for actions to take to resolve these failed payments so individuals can attempt to make a payment again.

Workflow

The following steps should be taken to reset a failed payment:

  1. On the enrollment record, click into the payment receipt for the failed payment and then run the “Mark as Failed Payment” procedure from the Action menu.
  2. If your school uses Veracross Accounting: Delete the associated simple receipt in your school’s accounting database
  3. Reset the “Enrollment Deposit” checklist item by marking it incomplete.
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